By Susie Etzel
•
January 16, 2025
Have you ever wondered, “What the heck is an answering service?”—don’t worry, you’re not alone. People often think answering services are stuck in the past, with operators just picking up phones and scribbling down messages. But we’re here to let you in on a little secret: modern answering services (like ours!) do so much more than answer your phone. What Exactly Do We Do? Let’s set the record straight. Yes, we answer your phone, but that’s just the tip of the iceberg. Think of us as an extension of your team—a friendly, efficient, and highly professional face for your business. Here’s a glimpse of what we can handle for you: Scheduling Appointments : Forget the back-and-forth chaos of booking appointments. We’ll handle your scheduling, keeping your calendar organized and your clients happy. Screening Calls : Not every call needs your immediate attention. We filter through the noise, passing along the important stuff while handling the rest ourselves. Providing Estimates : We can provide preliminary quotes or estimates, saving your team valuable time and helping prospects get what they need quickly. Level One Support : Got FAQs or basic troubleshooting requests? We’ve got it covered, so your team can focus on the more complex tasks. Answering and Responding to Texts and Emails : Yep, we’re not just about phone calls. Texts and emails? Consider them handled. Your Business Is Our Business When you hire an answering service, you’re not just outsourcing a task—you’re gaining a partner who’s just as invested in your success as you are. We take the time to understand your brand, your voice, and your unique needs. Whether we’re chatting with a potential customer or resolving a current client’s concern, we’re representing you. That means when your customers call, they’re greeted by a friendly voice that feels like part of your team—because we are. We don’t just answer the phone; we create experiences that keep your clients coming back. Why Would You Need an Answering Service? Running a business is tough. You’ve got a million things on your plate, and customer communication is just one of them. That’s where we come in—to make your life easier and your business more efficient. With us, you can: Focus on growing your business while we handle the day-to-day communication. Never miss an opportunity—whether it’s a lead, a loyal customer, or a new partnership. Provide seamless, professional service around the clock. The Bottom Line So, what the heck is an answering service? It’s not just a service; it’s a solution. It’s peace of mind knowing your business is in good hands. And it’s your secret weapon for better customer service, more organized operations, and a stronger bottom line. Ready to take the leap? Let’s chat! Your business deserves an answering service that’s as committed to excellence as you are. hello@answeringservice.us or 1.877.457.6217. www.answeringservice.us